Our quality guarantee​

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If you’re not satisfied with the quality of the products you have received, get in touch with us within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

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If your claim is validated by our quality assurance team, we will be happy to send a complimentary replacement order to you as quickly as possible.

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Returns

We currently do not support returns due to the fact that the products you order may be personalized and made specifically for each order, and can therefore not be re-sold. Should you want to submit a new order, you will be liable for the costs of the new order. 

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Refunds

We'd much rather fix any problems and send you a replacement order to make sure that ultimately receive what you want!  If that's not possible and you simply can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund. You can email us at info@zoonotion.com.

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Color consistency

Print machines, paper types, and work processes at our print partners are the same! This ensures the minimisation of color variations.

 

Having said that, printing is a chemical process and 100% consistency cannot always be achieved. Multiple factors influence the color, consistency, and final result of your print: humidity in the room, supply and consistency of inks from third party suppliers, equipment maintenance, just to mention a few examples.

 

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

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Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the quantity or obvious lack of quality of the delivered product not caused by lack of quality of the content you have provided, we will cover the costs of a new order for you. 

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Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned and disposed of safely. 

 

Even though we can deliver to most PO boxes, we encourage the use of physical addresses due to some shipping partners not supporting this option. You can email us at info@zoonotion.com for confirmation of your shipping address, prior to ordering your product.

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Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

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Rejected by the Recipient

If you reject the shipment at/during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

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Unclaimed deliveries

If you are not able to receive your order at the address you have provided, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed are subject to the descretion of the local carrier and may be returned to us (the sender).

 

In the case of not being able to receive your order at the address you have provided,  you may go ahead and place a new order and notify us at info@zoonotion.com so that we can report the problem and arrange for the product price to be refunded for the new order. However, you will need to pay for the shipping costs to do this.

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